Telepass adopts Syllog to improve alignment on new services and procedures of the Sales force

Background

Telepass is one of the largest mobility service companies in Italy, with over 7 million customers. With a sales force distributed throughout the country, the company needed an effective system to continuously train and update its commercial team.

Challenges

With rapid business expansion and the introduction of new services, Telepass faced several training challenges:

• Difficulty in keeping the sales force updated on new services and procedures
• Long time for creating and distributing training materials
• Lack of a system to track actual understanding of content
• Need to customize training for different geographic areas or business units

Why Telepass chose Syllog

Telepass chose Syllog for its ability to quickly create personalized and scalable training paths for the commercial team distributed throughout the country. The platform convinced management with its ease of updating training content in real-time, allowing the sales force to be immediately aligned on new services and procedures. Additionally, the monitoring and results analysis features enabled Telepass to easily identify areas for improvement and continuously optimize training programs, increasing overall effectiveness and reducing onboarding times.

Results

Telepass's commercial team now trains completely through Syllog, achieving:

• 40% reduction in training time
• 60% increase in course completion rate
• Significant improvement in new services sales performance
• Positive feedback from 90% of the sales force on the new training method