Introduction
Telepass is one of Italy's largest mobility services companies, with over 7 million customers. With a workforce spread across the entire country, the company needed an effective system to train and continuously update its sales and Customer Service teams.
Challenges
With rapid business expansion and the introduction of new services, Telepass faced several training challenges:
- Difficulty keeping the workforce up to date on new services and procedures
- Long lead times for creating and distributing training materials
- Lack of a system to track actual understanding of content
- Need to tailor training for different geographic areas or business units
Why Telepass chose Syllog
Telepass chose Syllog for its ability to quickly create personalized, scalable training paths for the sales team distributed across the entire country.
The platform won over management with its ease of updating training content in real time, making it possible to immediately align the sales force on new services and procedures.
In addition, monitoring and results analytics features enabled Telepass to easily identify areas for improvement and continuously optimize training programs, increasing overall effectiveness and reducing onboarding time.
Results
Telepass's sales and Customer Service teams now train entirely through Syllog, achieving:
- Significant reduction in training time
- Course completion rate increased to 80%
- Significant improvement in sales performance for new services
- Average score of 89% on assessment tests thanks to the new training approach
